Ordering & Delivery
Payment Options
All payments are made through Paypal. However if you would like to pay by back transfer or personal cheque (UK only), please contact Julia directly to place your order.
Orders & Delivery
As each piece is individually hand made there may be slight differences to the item pictured. Please refer to the dimensions given for each piece as images are not to scale.
Items will be dispatched within 10 working days, but if you require an order sooner please get in touch and Julia will endeavor to work to your time frame. Your order will be posted via Royal Mail First Class Recorded costing £3.50, or Royal Mail Special Delivery which is an insured next day service and costs £6 (including packaging). For multiple pieces in the same package, postage is only payable on the first item. Postage for international orders is £10.
Returns
Hopefully you will be delighted with your piece of jewellery, however if for any reason you are unhappy with your purchase, Julia is happy to exchange or refund your item (unfortunately earrings are excluded for hygiene purposes). Please notify her within seven days of receiving your item if you wish to return it.
Returned orders must be in perfect condition and in their original packaging. Using an insured delivery method is recommended, and please retain proof of postage. Items are returned at the customer’s own risk and postage costs will only be refunded if the item is faulty.
Repairs
Please contact Julia with a description of the problem and she will be happy to organise the repair. If the damage is due to accidental or negligent handling, Julia is very willing to provide a quote for the repair.